Assess
We understand the issue, impact and wider Magento environment before deciding what needs to happen.
MAGENTO SUPPORT
Magento support that keeps your store moving.
Reliable Magento support for businesses that need experienced developers available when something breaks, changes or needs improving.
From day-to-day fixes and upgrades to performance issues, emergency problems and ongoing development, we support Magento stores across the complete technical stack.
Magento Support
Store monitored
Magento systems operational
Security Updates
✓
Performance
✓
Magento Development
✓
Infrastructure
✓
Direct
Developer support
Full Stack
Magento expertise
SUPPORT WITHOUT THE RUNAROUND
When Magento needs attention, you need someone who knows where to look.
Magento problems rarely stay neatly inside one part of the platform. A slow page can be code, database, cache, infrastructure or an integration behaving badly.
Our support covers the whole Magento environment, which means we can investigate the actual cause rather than simply treating the symptom.
You deal directly with experienced Magento developers who can understand the issue, explain what is happening and get on with fixing it.
WHAT WE SUPPORT
Ongoing Magento support, across the whole platform.
From routine maintenance to urgent technical problems, we support the areas that keep a Magento store secure, stable and moving forward.
01
Ongoing Development
New functionality, improvements and technical work for Magento stores that continue to evolve after launch.
Ongoing Support → 02Security & Updates
Magento security patches, version updates and technical maintenance to keep the platform current and protected.
Security & Updates → 03Performance Monitoring
Monitoring and investigation across Magento, databases, caching, search and infrastructure when performance slips.
Performance Monitoring → 04Site Maintenance
Routine technical maintenance, module updates and preventative work to keep Magento reliable day to day.
Site Maintenance → 05Emergency Support
Experienced Magento investigation when the store is down, checkout fails or something critical suddenly stops working.
Emergency Support → 06Hosting & Infrastructure
Support across AWS, Linux, web servers, caching and the infrastructure Magento relies on to perform properly.
Hosting Advisory →
ONE TEAM
Code, database, cache, search, infrastructure and integrations. We don't stop investigating because the problem crossed a technical boundary.
HOW SUPPORT WORKS
Support that fixes today and improves tomorrow.
Good Magento support is not just reacting to tickets. We understand the issue, prioritise what matters and look for the underlying cause.
That means fewer repeat problems and a healthier Magento store over time.
Prioritise
Critical problems come first. Lower-priority improvements are planned sensibly around the business.
Fix
Experienced Magento developers investigate the real cause and implement a maintainable solution.
Improve
Support time can also be used for performance, UX, functionality and technical improvements.
Monitor
Where appropriate, we keep an eye on the parts of the platform most likely to cause future problems.
NO TICKET FACTORY
The aim is not to close as many support tickets as possible. It is to make your Magento store better.
MAGENTO SUPPORT FAQS
Magento support, without the grey areas.
A few of the questions we are most often asked about ongoing Magento support, taking over existing stores and handling urgent issues.
Yes. We regularly support existing Magento stores that need ongoing development, technical fixes, upgrades, maintenance, performance work or a more experienced development partner.
Yes. We can review the existing Magento installation, understand the codebase and integrations, identify immediate issues and then take over ongoing development and support.
Support can cover Magento errors, broken functionality, checkout problems, extension conflicts, slow performance, upgrade issues, integrations, server-related problems and ongoing development requirements.
Yes. Serious trading issues such as store outages, checkout failures, major performance problems or critical errors can be treated as urgent support cases.
Yes. We investigate performance across the complete stack, including Magento code, PHP, MySQL, Redis, Varnish, OpenSearch, frontend assets and the hosting environment.
Yes. Magento support often crosses into infrastructure, so we can assist with AWS, Linux, Apache, Nginx, Varnish, Redis, MySQL, SSL and related services where they affect the store.
No. Support can be ad-hoc or retained depending on how much ongoing work your Magento store needs. Retained support is useful for businesses that want regular development capacity and priority access.
Need something more specific? Tell us what’s happening.
Talk to Magento Support →
NEED MAGENTO SUPPORT?
Let’s get your Magento store back under control.
Whether you need ongoing development, help with an existing issue or someone experienced to take over support, start with a conversation.