Flexible Magento support for businesses that need reliable access to experienced developers without being forced into a one-size-fits-all package.
Use us when you need us, retain development time each month or call when something critical happens. The right model depends on how your Magento store operates and how much ongoing work it needs.
The support model can change. The technical capability does not. Whether work is ad-hoc, retained or urgent, we can support the areas that keep Magento working properly.
New functionality, custom modules, checkout work and improvements to existing Magento features.
Magento version upgrades, security patches and technical updates handled carefully around the existing store.
Investigation across PHP, MySQL, Redis, Varnish, OpenSearch, frontend code and infrastructure.
ERP, CRM, warehouse, payment, shipping and other third-party systems connected to Magento.
AWS, Linux, Apache, Nginx, caching, SSL and the wider environment Magento depends on.
Magento errors, checkout failures, broken functionality and the awkward technical problems that need proper investigation.
A Magento problem rarely respects neat technical boundaries. Neither does our support.
A few common questions about how Magento support plans work, what they can cover and which option may suit your business.
No. Ad-hoc support is available for businesses that only need occasional Magento help. Retained support is better suited to stores with ongoing development, maintenance or technical requirements.
Retained support can cover development, bug fixes, security updates, module work, performance improvements, integrations, technical advice and the ongoing evolution of your Magento store.
Yes. We can review the existing installation, understand the codebase and integrations, identify any immediate risks and take over ongoing Magento development and support.
The exact arrangement can be agreed as part of the support plan. We prefer support agreements to be practical and clear, so usage and any rollover arrangements can be discussed before the plan starts.
Response depends on the urgency and the support arrangement. Critical trading issues are prioritised differently from routine development requests, and retained support clients can be given agreed priority access.
Typical emergency issues include a store being unavailable, checkout failure, serious performance problems or critical functionality preventing customers from trading normally.
Yes. Magento performance and reliability often depend on the surrounding infrastructure, so support can include investigation across Linux, AWS, Apache, Nginx, Varnish, Redis, MySQL and related services.
Not sure which option fits? Start with a conversation.
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